Delivery & Returns Policy
Last updated: 17 September 2026
At Ceritulus, we want your order to arrive safely and for you to be happy with your purchase. This Delivery & Returns Policy explains how delivery, cancellations, returns and refunds work when you purchase from us.
1. Delivery
We currently deliver orders within the United Kingdom.
Orders are sent to the delivery address provided during checkout. Please make sure that your delivery details are accurate and complete before placing your order.
Once your order has been dispatched, you may receive tracking information where tracking is available.
Delivery times shown on our website are estimates and may vary depending on the delivery service and circumstances outside our control.
2. Processing Your Order
We aim to process and dispatch orders as quickly as reasonably possible.
Orders may take some time to process before being handed to the delivery service.
During particularly busy periods, launches, promotions or sales, processing and delivery may take longer than usual.
If there is an unexpected delay affecting your order, we will make reasonable efforts to keep you informed.
3. Delivery Delays
Once an order has been handed to the delivery provider, delays may occasionally occur.
Ceritulus is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, strikes, transport disruption, technical issues or other unforeseen circumstances.
If your order appears to be delayed or has not arrived within the expected timeframe, please contact us at:
We will make reasonable efforts to assist you and, where appropriate, investigate the delivery with the relevant delivery provider.
4. Incorrect Delivery Information
Customers are responsible for providing the correct delivery address and contact information when placing an order.
If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply where permitted by law.
If your order is returned to us because the delivery information provided was incorrect, please contact us at info@cerritulus.com so that we can discuss the available options.
5. Cancelling an Order
If you have changed your mind about an order, you may have a legal right to cancel it under the Consumer Contracts Regulations 2013.
For most online purchases, consumers have the right to cancel within 14 days of receiving their goods, subject to applicable exceptions.
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
We will try to accommodate your cancellation where possible.
If the order has already been dispatched, you may need to follow the returns process described below.
6. Returns
If you change your mind about a purchase, you generally have the right to return eligible products in accordance with applicable UK consumer law.
Unless an applicable exception applies, you should notify us of your decision to cancel within 14 days of receiving your order.
After notifying us, you generally have a further 14 days to return the goods.
Returned products should be sent back in a suitable condition and securely packaged.
Where reasonably possible, products should be:
Unworn;
Unwashed;
In their original condition;
Free from damage, stains, odours or other signs of use; and
Returned with any original packaging, tags or labels that accompanied the product.
You may handle the product as you would reasonably be able to in a shop to inspect its nature, characteristics and functionality. You may be responsible for any diminished value caused by handling beyond what is reasonably necessary.
7. Return Postage
Unless the product is faulty, damaged, incorrect or otherwise not in conformity with the contract, you may be responsible for the direct cost of returning an unwanted item.
If you are returning a product because it is faulty, damaged, incorrect or otherwise does not meet your legal rights, please contact us before returning it so that we can provide appropriate assistance.
8. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us at:
Please include your order details and, where appropriate, photographs showing the issue.
We will assess the problem and provide an appropriate remedy in accordance with your statutory consumer rights.
Depending on the circumstances, this may include a repair, replacement, refund or other appropriate remedy.
You do not lose your legal rights simply because the normal change-of-mind return period has ended.
9. Refunds
Once we receive a returned product and confirm that the return is eligible, we will process the applicable refund.
Where you exercise your statutory right to cancel an online purchase, refunds will generally include the standard delivery charge you originally paid.
If you selected a more expensive delivery option than the standard delivery service we offered, we are generally only required to refund the cost of the standard delivery option.
Refunds will normally be made using the original payment method.
Where permitted by law, we may delay a refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.
10. Return Conditions
We reserve the right to make an appropriate deduction from a refund where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality and their value has consequently been diminished.
Nothing in this section affects your statutory rights.
11. Products That Cannot Be Returned
Certain products may be excluded from cancellation rights where a specific legal exception applies.
Where such an exception applies to a product sold by Ceritulus, the applicable information will be made clear before you purchase the product.
12. Exchanges
If you would like to exchange an item for a different size or product, please contact us at:
Exchanges may be subject to product availability.
Where an exchange is not available, you may instead be able to return the original item and place a new order, subject to your statutory rights and this policy.
13. How to Start a Return
To start a return or ask about cancelling an order, contact:
Please include:
Your name;
Your order number;
The item(s) you wish to return; and
The reason for the return, where relevant.
We will provide the information needed to proceed with your return.
14. Contact Us
If you have any questions about delivery, returns, refunds or cancellations, please contact us at:
Ceritulus
Email: info@cerritulus.com
